It was one of those calls that looked routine. “Flat battery. Member can’t access vehicle.” The location? A long-term airport car park. The time? Late at night. Those two details …
It was late. One of those calls where the customers have been sitting on the shoulder for hours, exhausted, wondering if their truck is about to fall apart. The dispatch …
Some dispatch notes grab your attention immediately. This was one of them. “Wheel fell off vehicle.” Now, in over 20 years of working on cars and trucks, I’ve seen plenty …
The call came in from a school parking lot. A mom had just finished the morning school run in her Volkswagen family hauler. Nothing unusual. The engine started instantly. It …
The call came through the tablet mid-afternoon. White BMW 2 Series. Total loss of engine power. Pulled off the highway. Mother with two children onboard. Those jobs always get your …
The tablet simply read: VW Golf – Overheating in Traffic. Nothing unusual there. I headed toward the job expecting the usual suspects. Thermostat. Cooling fan. Water pump. Maybe even a …
This breakdown didn’t start on the side of the road. It started two weeks earlier in a workshop. That’s when somebody told this driver he had a small oil leak. …
The call looked simple enough. Audi A7. No start. At home address. When I pulled up, the first thing I noticed wasn’t the car. It was the oil stain on …
Another late-night gas station call. The tablet simply said: “VW overheating.” No other details. When I arrived, I found a disappointed Golf owner standing beside his car. He was nearly …
It’s just after midnight. A metallic blue 2018 BMW 320d rolls into a gas station on the edge of the city. Black wheels. Tinted glass. Lowered suspension. The sort of …
You jump into your car.Turn the key…but key won’t turn.And now… it won’t come out either. That’s exactly what I got called out to on a Kia recently. These ones …
Late call. “Three women trapped in a car at a McDonald’s drive-thru.” You don’t get that one every day. What I Rolled Up To A BMW sitting in a dual-lane …
You’ve just come out of a funeral.You’re already drained. You get back to your car…And the alarm is screaming. That’s the job I rolled up to on an old Subaru. …